Your Username is a word between 6 and 8 characters in length and is always all lower case. You use this name to dial-in to the Internet and will also require it when using email. When you open a new account you will be asked for a username. When you receive your invoice to confirm that your account has been setup it will list your username.

Yes, but $11.00 setup fee will need to apply.

You are required to select a Password when setting up a Cherry Internet account. This provides you with a way to keep your account secure. Your password should be 6-8 characters in length and should contain a combination of numbers and letters. Your Password does not appear on your invoice for security reasons, therefore, if you have forgotten your Password you will need to contact our Accounts Department on 1300 221 888. When calling Accounts you will need your full name, address and phone number. You will also need to quote your Username.

Yes, you can change your password. In fact it is a good idea to change your password frequently for security reasons. You can change your Password at https://secure.cherry.com.au/members.php or else click here.

We have a Check Account Usage option in our "Members page". This allows you to check the hours you have used and a history of your logins. Click here to check your usage.

Cherry Internet have detailed setup instructions for most Operating Systems. To go to computer setup page click here.

Most dialling software allows you to have profiles for more than one provider on your computer. To find out how to setup a profile for Cherry Internet on your computer click here.

Our nation wide dial in number is 0198 333 875

Please choose Obtain DNS server address automatically.
If you have to, you may use these DNS servers:

203.194.27.57
203.194.56.150

For dial up connections, we have a nationwide network coverage servicing about 98.5% of the population. You can use our service almost everywhere in Australia. The dial up number is the same throughout Australia. You can just use our service without any change at all.

If you are using a different computer you will need to set it up for the Internet first. To find information on how to set up your computer click here.

If you travelled to a new location and get the busy tone, this may indicate that we have no service in the area. This, however, is rare. We have a coverage of 98.5% of the population. Please check the phone line connection and try again in a few minutes. Our dial up pool is very large. Our customers have not heard the busy tone for years.

Check the number that your computer is dialing. Make sure it is 0198 333 875. Or call our support line at 1300 221 888.

To remove a pre-dial terminal (in Windows 95/98):
Double Click My Computer
Double Click Dial-Up Networking
Right Click the Cherry Internet Icon and Left Click on Properties
Click on the Configure Button (it could also be a tab)
Click on the Options Tab
Remove the tick in the box that says Bring up a terminal window before dialling
Click OK and Close the Dial-Up Networking Window.

In the modem setting of your computer, uncheck the box for "Detect dial tone". You may check if the telephone cord is plugged in correctly to the line socket of your modem. Try pull it out and plug it in again. You may also plug in a telephone handset to the same telephone socket and hear if there is really a dial tone there.

A no carrier message indicates that the modem is not connected to the phone line correctly. If you get this error message check your connections to make sure nothing is loose.

The reason for an incomplete handshake is some kind of communication problem between the two modems. This can occur for a number of reasons some of which are as follows:

One of the most common reasons for an incomplete handshake is that the drivers or firmware for the modem need updating. You can get the current drivers and firmware for your modem by contacting the Modem Manufacturer.

If you suspect that your Modem Driver may be the problem, you can try using a standard driver. To install a different driver on Windows NT/98/95:

1. Open the Control Panel. (Click on the Start button then Settings then select Control Panel)
2. Double click on Modems.
3. Click on Add
4. Place a tick in the box Don't detect my modem; I'll select it from a list
5. Select a Standard Modems. Click Next
6. Select the appropriate Communications Port for your modem.
7. Click on Next then click Finish.

An authentication error occurs because the Username or Password you have entered do not match with those recorded on our server. Since they do not match the Server rejects access resulting in an authentication error.

The most common reason for this is incorrect entry of user details. The server is case sensitive so it is very important that you enter your details in lower case. Make sure that you enter your username and not your email address for the Username.

For more information on your Username click here.
For more information on your Password click here.

There are a few things you need to check which are as follows:

Check that you have the correct DNS numbers. To find out how to change these click here and select your Operating System. To see the DNS numbers click here.

Check that TCP/IP is installed.

If you are still having problems with browsing AND with email it may be that you need to re-install Dial-Up Networking (this applies to Windows 95/98). For information on how to do this click here.

If there are devices that draw current (eg phone/fax/answering machine) on the same phone line you should unplug them. If you have call waiting on your telephone you need to turn it off.

#43# turns call waiting off
*43# turns call waiting on

Try getting the latest drivers and firmware for your Modem.

Sometimes an initialisation string is necessary. Commands that may be useful are: %E2, \N3, %C0 and S91=13.

Line quality can also cause problems.

Also known as the Web Browser. This is the computer problem that allows you to surf the web. The most commonly used browsers are the Internet Explorer and Firefox.

To view a Web Page you need to open your browser. If you have the url or address of the site you wish to view, simply enter it into the address line of the browser and hit enter. The page will then load into your browser.

A home page is a Web Page that automatically loads when you open your browser. You can set your Start Page to whatever you want it to be.

To perform a search you need to use a Search Engine. There are a number of different Search Engines. Cherry Internet recommend Google! which is one of the most popular search engines. To perform a search with Google! See the top right hand corner of our home page.